1. Handmade Product Disclaimer
Our products are handmade, which means slight variations in size, color, and shape may occur. These variations do not constitute defects. Perfectionists should consider this before purchasing.
2. Custom Orders
Customized products are made specifically for you and cannot be returned, refunded, or exchanged unless defective.
3. Refund and Replacement Eligibility
We only offer refunds or replacements if the product has a quality issue or arrives damaged. To qualify, you must provide an unboxing video showing the issue clearly.
4. Refund and Replacement Process
- If your product has a quality issue, please contact us within 7-14 days of receiving the item.
- You must provide an unboxing video as proof. Without a valid unboxing video, refunds or replacements cannot be processed.
- If approved, we will issue a refund or send a replacement product at no additional cost.
5. Non-Returnable Items
- Opened or used products (unless defective with proof).
- Items without an unboxing video proof.
- Customized or personalized products.
6. Refund Method
Approved refunds will be processed to the original payment method within a reasonable timeframe. Processing times may vary depending on your bank or payment provider.
7. Contact Information
If you have any concerns or need to request a refund, please contact us at [Your Contact Information].